FAQ
General
Q: XtendPlay feels different when I use it to play. Why is that?
A: XtendPlay’s patented TrueControl™ technology allows and encourages your hands and fingers to remain in a more relaxed position during game play. Because there’s never been a product like XtendPlay before, it necessarily feels different from the way you’re used to handling your controller.
Most folks immediately love the difference, while others have a short adjustment curve to overcome the ingrained muscle memory associated with bare-handing the controller. If you’re in the “adjustment curve” category, we’re confident you’ll be up to speed and playing better in no time.
Most folks immediately love the difference, while others have a short adjustment curve to overcome the ingrained muscle memory associated with bare-handing the controller. If you’re in the “adjustment curve” category, we’re confident you’ll be up to speed and playing better in no time.
Q: What do you mean by “more relaxed position” above?
A: If you hold your hands with your palms facing you in a naturally relaxed position, you won’t be making a fist, nor will your fingers be completely straight (i.e. karate-chop style). Your hand and finger muscles have to work to maintain either of those positions. When you’re using XtendPlay, the position of your fingers and hands most closely resembles the relaxed-hand position. In other words, your fingers and hands are working less when using XtendPlay, so the soreness and fatigue so often associated with game play are dramatically reduced.
The improved ergonomics afforded by XtendPlay more than offset the minor “adjustment curve” some users may experience. A few minutes using XtendPlay is usually all it takes to make you wonder why anyone would ever want to play without one.
The improved ergonomics afforded by XtendPlay more than offset the minor “adjustment curve” some users may experience. A few minutes using XtendPlay is usually all it takes to make you wonder why anyone would ever want to play without one.
Q: Is there a correct way to hold XtendPlay?
A: Indeed there is. Basically, if you're holding XtendPlay in such a way that your fingers can't reach the controller's thumbsticks and shoulder buttons, you're probably holding it too far toward its back side (the gently curved edge closest to your body when you use XtendPlay).
With your controller in XtendPlay, if you first place your fingers on the shoulder buttons the way you normally play, your ring- and pinky fingers will gently rest on the sloped front surface of XtendPlay's underside. Your hands should feel like they're resting around XtendPlay, rather than gripping it.
Bottom line: if your hands are big enough to use a controller without XtendPlay, they're big enough to use one with XtendPlay.
With your controller in XtendPlay, if you first place your fingers on the shoulder buttons the way you normally play, your ring- and pinky fingers will gently rest on the sloped front surface of XtendPlay's underside. Your hands should feel like they're resting around XtendPlay, rather than gripping it.
Bottom line: if your hands are big enough to use a controller without XtendPlay, they're big enough to use one with XtendPlay.
Q: It seems a bit difficult to get my controller into XtendPlay. Why is that?
A: Because XtendPlay is designed to hold your controller for you, the controller fits into XtendPlay’s form-fitting cavity quite tightly. The snug fit prevents unwanted movement of the controller within XtendPlay. You may find that slightly “bending” or flexing XtendPlay to widen the controller cavity, and/or working one side in at a time, works well.
We're sure that once you use XtendPlay with your controller you won't want to take out!
We're sure that once you use XtendPlay with your controller you won't want to take out!
Q: I have small hands, so will XtendPlay work for me?
A: There's a simple rule of thumb when it comes to hand size and XtendPlay: if you can use a standard controller without XtendPlay, you'll reap the benefits of using one with XtendPlay. Among the ranks of our satisfied customers are many tweens and teens who have hands half the size of the typical adult hand.
Q: Does XtendPlay reduce the feeling of vibration caused by controllers’ rumble packs?
A: No. In fact, because the controller fits so snugly into XtendPlay’s controller cavity, the rumble effect is transmitted across a bigger surface area.
Q: What is fleXlite™?
A: XtendPlay’s proprietary fleXlite™ material is a light-weight, soft-touch, closed-cell foam blend with amazing properties. It’s extremely durable with very high tear strength, is non-absorbent, antimicrobial, phthalate free, PVC free, AZO-dye free, and has insignificant metal content. Additionally, it’s flame resistant (FMVSS Standard 302), very chemical resistant, and very UV stable.
Q: How much does XtendPlay weigh?
A: Not much! XtendPlay for PlayStation and Xbox 360 each weigh a little over 5 ounces.
Q: What’s the best way to clean my XtendPlay?
A: XtendPlay’s fleXlite™ foam body should require very little maintenance, but if you decide it could use a cleaning we recommend using a mild soap-and-water solution.
Q: Do skins or stickers work with XtendPlay?
A: Yes! XtendPlay's flat top side provides ample space for personalizing or customizing with skins or stickers. Top skins maker Fathead.com sells removable/reusable sports-themed Tradeables, for example, that work well with XtendPlay.
Q: Will Xwerx be releasing XtendPlay for other gaming platforms?
A: Subscribe to the Xwerx newsletter to receive updates about new product releases.
Q: Is XtendPlay available outside the United States?
A: XtendPlay is available in Europe via Amazon.co.uk and can be shipped to anyone in the 27 member countries of the European Union. Canadian residents can order XtendPlay from our Facebook fan page. Subscribe to the Xwerx newsletter to receive updates about XtendPlay's availability in countries around the world.
XtendPlay for PlayStation (XPPS)
Q: What PlayStation® controllers does it work with?
A: XPPS is designed for a perfect fit with all Sony DualShock® and Sixaxis controllers for PlayStation®3, PlayStation®2, and the original PlayStation®.
Q: What about PlayStation® Portable models?
A: XPPS isn’t designed for the PS Vita®, PSP® or PSP Go®. Subscribe to the Xwerx newsletter to receive updates about upcoming releases of new versions of XtendPlay.
Q: What about third-party controllers?
A: XPPS is designed for original-equipment Sony PlayStation® controllers. While some similarly shaped third-party controllers may partially seat into its controller cavity, they may not work optimally with XPPS.
Q: Is it compatible with the PlayStation®3 Wireless Keypad? You know, the one that snaps over the top of the controller?
A: Yes, it is. Clip the Wireless Keypad onto the controller, then slip the controller into XtendPlay.
Q: Can I use my Xbox 360® controller with XtendPlay for PlayStation?
A: No, as it won’t fit in XPPS’ controller cavity. We make a version of XtendPlay specifically for the Xbox 360®.
XtendPlay for Xbox 360 (XPXB)
Q: Is it compatible with wired headsets?
A: XPXB is compatible with many wired headsets that do not use a "puck," or plastic housing often containing volume/mute controls, as their connection to the controller. If your wired headset uses an L-shaped/low-profile jack to connect to the controller, it is compatible with XPXB, as that jack will fit into the headset-jack recess of XPXB's controller cavity.
Compatible wired headsets (partial list):
The currently available wired Microsoft Xbox360® Headset, included with 250GB Xbox360® models and available separately for $19.99
Turtle Beach® Ear Force® and Call of Duty models that use the Xbox LIVE Talkback cable, i.e. X11, X12, X31, X32, X41, X42, DPX21, PX21, XL1, PX5, XLC, DXL1, DX12, CoD EarForce® Bravo, Charlie, and Foxtrot models.
Tritton® models using the Xbox LIVE Communication Recoil Cable (i.e. AX Pro that does NOT use new "puck" connection)
Astro® models that use the Xbox Controller Cable included with all Astro® sets that use the MixAmp (i.e. A40, A30)
MadCatz® Throat Communicator, Xbox 360 HeadCom Pro
Gioteck® TX-1 Throat Communicator
Incompatible wired headsets (partial list):
Turtle Beach® Earforce® models X1, XC1
Tritton® models featuring the straight Xbox LIVE Communication Cable (i.e. AX 720, AX 180 or that use "puck" connections)
Older-generation Microsoft Xbox360® Headset using a"puck" connection to controller
Nox® headsets, due to their bulky Negotiator controller connection Steel Series® headsets using their bulky AudioMixer controller connection
Compatible wired headsets (partial list):
The currently available wired Microsoft Xbox360® Headset, included with 250GB Xbox360® models and available separately for $19.99
Turtle Beach® Ear Force® and Call of Duty models that use the Xbox LIVE Talkback cable, i.e. X11, X12, X31, X32, X41, X42, DPX21, PX21, XL1, PX5, XLC, DXL1, DX12, CoD EarForce® Bravo, Charlie, and Foxtrot models.
Tritton® models using the Xbox LIVE Communication Recoil Cable (i.e. AX Pro that does NOT use new "puck" connection)
Astro® models that use the Xbox Controller Cable included with all Astro® sets that use the MixAmp (i.e. A40, A30)
MadCatz® Throat Communicator, Xbox 360 HeadCom Pro
Gioteck® TX-1 Throat Communicator
Incompatible wired headsets (partial list):
Turtle Beach® Earforce® models X1, XC1
Tritton® models featuring the straight Xbox LIVE Communication Cable (i.e. AX 720, AX 180 or that use "puck" connections)
Older-generation Microsoft Xbox360® Headset using a"puck" connection to controller
Nox® headsets, due to their bulky Negotiator controller connection Steel Series® headsets using their bulky AudioMixer controller connection
Q: What controllers does it work with?
A: XPXB is designed for a perfect fit with all original-equipment Xbox 360® controllers, but will also work well with select third-party controllers. Be aware that the first-generation Xbox® controller won’t fit into XPXB’s controller cavity.
Q: What about third-party controllers?
A: While XPXB is specifically designed for original-equipment Xbox 360® controllers, it also works with Razer® Onza and Onza TE controllers (remap Start and Back buttons to third/extra bumpers) and the controller included with the OnLive® Micro Console. While other similarly shaped third-party controllers may partially seat into its controller cavity, they may not work optimally with XPXB.
Q: Can I use my Sony DualShock® or Sixaxis® controller with XtendPlay for Xbox360?
A: Sony controllers won’t fit ideally in XPXB’s controller cavity. We make a version of XtendPlay specifically for those original-equipment Sony controllers.
Q: Is it compatible with the Xbox 360® Chatpad?
A: The Xbox 360® Chatpad is not compatible with XPXB.
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